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EASY Return Policy
Returns and Exchanges
 

EXCHANGE/RETURN POLICY

  LA Wig Company would like to ensure that you are completely satisfied with your purchase and ask that you contact us immediately if you need to exchange an item. Please email us at [email protected] and request a Return Authorization Number.
  • The item must be returned in its original packaging and in factory condition.
  • The item remains in new and as shipped condition.
  • All label, tags and hairnet must be attached.
  • Item cannot have any chemicals or hair products applied. No scent or odor must be detected.
   

Timing of Exchange/Returns

 

Please Email your Exchange/Return Request to [email protected] within 5 business days of receipt of the item to obtain a Return Authorization Number (RA). All returns must have the RA number visible on the outside of the box and a copy of the original Invoice with reason for return inside.

   

 Your return shipment must be post-marked no later than 10 business days from invoice date. LA Wig Company is not responsible for loss of or damaged returned package in transit. Therefore, we recommend that the returned package is properly insured.

 

ALL exchanges/returns received without an RA number of shipped after 10 days of receipt will be refused or sent back at customer’s expense.

 

Terms of Exchange/Returns

 

·       No restocking fees are applied for each return/exchange so long as it passes inspection and can be returned to inventory

·       Customer is responsible for return shipping

·       The following items are non-exchangeable/returnable: color rings, costume items, special ordered and discontinued/clearance sale items

·       Express Shipping fees are non-refundable

·       Items that do not pass inspection cannot be refunded or exchanged and will be returned to the customer. 

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