EASY Return Policy
Returns and Exchanges
LA Wig Company would like to ensure that you are completely satisfied with your purchase and ask that you contact us immediately if you need to exchange an item. Please email us at [email protected]
and request a Return Authorization Number.
- The item must be returned in its original packaging and in factory condition.
- The item remains in new and as shipped condition.
- All label, tags and hairnet must be attached.
- Item cannot have any chemicals or hair products applied. No scent or odor must be detected.
Timing of Exchange/Returns
Please Email your Exchange/Return Request to [email protected] within 5 business days of receipt of the item to obtain a Return Authorization Number (RA). All returns must have the RA number visible on the outside of the box and a copy of the original Invoice with reason for return inside.
Your return shipment must be post-marked no later than 10 business days from invoice date. LA Wig Company is not responsible for loss of or damaged returned package in transit. Therefore, we recommend that the returned package is properly insured.
ALL exchanges/returns received without an RA number of shipped after 10 days of receipt will be refused or sent back at customer’s expense.
Terms of Exchange/Returns
· No restocking fees are applied for each return/exchange so long as it passes inspection and can be returned to inventory
· Customer is responsible for return shipping
· The following items are non-exchangeable/returnable: color rings, costume items, special ordered and discontinued/clearance sale items
· Express Shipping fees are non-refundable
· Items that do not pass inspection cannot be refunded or exchanged and will be returned to the customer.
Jon Renau's nylon wig cap is a must-have for the most comfortable wig fitting. Most suitable for those with very short existing hair or a total hair loss. Perfect for daily wear. Wig cap box contains several wig caps. 1 Box of 12 disposable wig caps.
Lace Let Go is used for gentle removal of adhesive or tape from a wig or hair system. 2oz bottle (for adhesive remover)
Regular cleansing with Fiber Love Shampoo restores the salon body and extends the life of synthetic wigs, toppers or hair extensions. Just like natural hair, synthetic hair requires special care to look its best. This exclusive Jon Renau formula is sulfate, paraben, MIT and sodium chloride free. 8.5oz
Sodium chloride, paraben and MIT free. Heat Treat Thermal Spray is heat activated and excellent when used with flat irons, curling irons, and hot rollers. This non-sticking thermal protectant and styling spray. 8.5oz
Jon Renau's 17" rubber mannequin head is perfect for storing and displaying our wigs. This mannequin is made from an extremely durable rubber and will not crack or break if it falls. (Available in White or Flesh color)
All Synthetic Fibers and Human Hair Care. This dry shampoo volumizes fine hair by absorbing oils that compress hair at the root and adding micro-texture to each strand, creating lift, and body. It also improves grip for clip-in easiPieces and toppers and tones down the luster of synthetic hair.
Designed exclusively for use with synthetic hair wigs and hair extensions, this paraben, MIT and sulfate-free formula provides long-lasting hold and split-second release, brushing out easily to preserve shine and body.
24 Brushes per box in mixed White, Pink, and Blue colors.
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