EASY Return Policy
Returns and Exchanges
LA Wig Company would like to ensure that you are completely satisfied with your purchase and ask that you contact us immediately if you need to exchange an item. Please email us at [email protected]
and request a Return Authorization Number.
- The item must be returned in its original packaging and in factory condition.
- The item remains in new and as shipped condition.
- All label, tags and hairnet must be attached.
- Item cannot have any chemicals or hair products applied. No scent or odor must be detected.
Timing of Exchange/Returns
Please Email your Exchange/Return Request to [email protected] within 5 business days of receipt of the item to obtain a Return Authorization Number (RA). All returns must have the RA number visible on the outside of the box and a copy of the original Invoice with reason for return inside.
Your return shipment must be post-marked no later than 10 business days from invoice date. LA Wig Company is not responsible for loss of or damaged returned package in transit. Therefore, we recommend that the returned package is properly insured.
ALL exchanges/returns received without an RA number of shipped after 10 days of receipt will be refused or sent back at customer’s expense.
Terms of Exchange/Returns
· No restocking fees are applied for each return/exchange so long as it passes inspection and can be returned to inventory
· Customer is responsible for return shipping
· The following items are non-exchangeable/returnable: color rings, costume items, special ordered and discontinued/clearance sale items
· Express Shipping fees are non-refundable
· Items that do not pass inspection cannot be refunded or exchanged and will be returned to the customer.
Human Hair Care. Sodium chloride, paraben and MIT free. Enriching shine and UV protection are perfect partners in this smoothing balm. It controls flyaways while shielding your hair's beautiful color.
Synthetic Hair Care. This leave-in conditioner - specially formulated with paraben, MIT and sulfate-free ingredients - detangles as it restores the healthy shine of high quality synthetic hair. Includes 1 x 32 oz bottle
Lace Let Go is used for gentle removal of adhesive or tape from a wig or hair system. 2oz bottle (for adhesive remover)
Jon Renau's 17" rubber mannequin head is perfect for storing and displaying our wigs. This mannequin is made from an extremely durable rubber and will not crack or break if it falls. (Available in White or Flesh color)
1 1/8" Snap Lock Clips in size medium are the perfect hair clips for a secure fit of your wig or hair topper. Sew them into your wig and snap them to your own hair for a secure fit. Available four colors. 1.125" Clip with rubber bar. 4 Colors.
Disturbing the pH balance of the scalp can cause many issues for your cosmetic adhesives performance. Your oil (sebaceous) glands must refrain from being triggered during your cleaning process. To remove adhesive residue from the scalp, you need a product that you can trust, not only to do the job competently but also to care for your skin. Ultra-Safe cleanser, a completely natural and toxin free adhesive residue remover for the scalp that soothes and protects as it works
Snap Lock Clips (Tiny) add a secure fit to your wig or hair piece. Sew them into your wig and snap them to your own hair for a secure fit. Available in 4 colors. 0.875" Clip with rubber bar
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